Customer Service

Training

• Welcome to the Team!
• Interfaces: ACMC
• Interfaces: Cust Serv
• Interfaces: Portal
• Website Overview: www.sheetmusicplus.com
• Zendesk: Quick Overview

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How To - Misc

• Change an Address on an Order
• Coupons and Promotions
• "Spoof" (Digital Library OR Easy Rebates Account)
• Credit Card Decline - How to Help
• Looking up Gift Certificates in ACMC

Random Tips, Tricks and Misc. Info

• Binding Types
• Choral CD Definitions (Hal Leonard Only)
• Phone Numbers: Hal and SMP
• Publisher Contact Numbers
• Wheel of Keys
• Zendesk "About" Key